2023 SaaS Award Shortlist Announced by APPEALIE
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2023 SaaS Awards Shortlist Announced by APPEALIE

2023 SaaS Awards Shortlist Announced by APPEALIE

April 17, 2023 – With the first phase of judging completed, we are pleased to announce the shortlist for the 2023 APPEALIE SaaS + Software Awards.

“While the ROI of software is high, many companies are pursuing SaaS license optimization strategies and proceeding more cautiously with purchases,” said Arabella Solaybar of APPEALIE. “Our 2023 SaaS Award Shortlist – aided by our data-driven focus, including metrics like NPS – highlights software platforms positioned to thrive in this environment thanks to their focus on customer outcomes.”

For companies interested in entering our 2024 SaaS Awards competition, please RSVP below:


Overall SaaS Award winners were selected using Net Promoter Scores™ (NPS), UI/UX, recent product improvements, 3rd party analyst research, amongst other criteria.

  • ​​2Checkout (now Verifone)
  • Alida Inc.
  • Appfolio
  • AppFolio Investment Management
  • Birdeye
  • ChurnZero
  • CodeTwo
  • Discuss
  • Eptura
  • Exdion Solutions Inc.
  • Frontegg
  • Impel
  • Invoca
  • Lexipol
  • LiquidPlanner now part of Tempo
  • Lovat Compliance LTD
  • ON24​​
  • Ontic
  • Plivo
  • Red Sift
  • Rush Technologies Inc.
  • SightCall
  • Stack Overflow
  • Submittable
  • Thryv
  • Tray.io



Selected using entrants’ submitted documentation for their best customer success stories and outcomes.

  • ​​Alida Inc.
  • AppFolio Investment Management
  • ChurnZero
  • CodeTwo
  • Exdion Solutions Inc.
  • Invia Pty. Ltd.
  • Invoca
  • Marchex
  • Planet DDS
  • Plivo
  • Pushpay
  • Spotlight Reporting​​
  • Tripleseat



“Everyone at Thryv is honored to be recognized for the third year in a row for the Appealie awards. Everything we do, we do for our small business customers, and it is incredibly exciting to see that devotion recognized by organizations like Appealie.”

Invia is very happy that our Asset 360 solution for end-to-end device lifecycle management has been shortlisted for the prestigious 2023 Appealie awards. This recognition by the peers of the industry is a great testament to the hard work of our team. It demonstrates our commitment to customer satisfaction and our continued focus towards excellence.”

“We’re thrilled to be shortlisted for the 2023 APPEALIE awards in both the SaaS and the Customer Success categories. At CodeTwo, we empower 110,000+ organizations to do more in the cloud with automated marketing & compliance management, data migration and backup. Being recognized as one of the SaaS leaders and acknowledging our Customer Success specialists is a testament to the incredible work our team has been doing in the 15 years we’ve been in the market.” — Michał Królewicz, Technical Marketing Manager at CodeTwo

“We are thrilled to be shortlisted for the 2023 APPEALIE SaaS + Software Awards. This recognition is a testament to our team’s dedication and hard work towards delivering cutting-edge solutions to our clients. We will continue to innovate and strive for excellence in the SaaS industry.” — Anuradha RK, Business Head at IRIS CARBON

“The automotive industry continues to evolve at lightning speed, and Impel’s end-to-end omnichannel platform is proudly at the forefront of this evolution,” said Devin Daly, Co-Founder and CEO of Impel. “Powered by proprietary shopper behavioral data and AI technology, our solutions bring hyper-personalization to every touchpoint across the entire customer journey, delivering seamless customer experiences and significant operational efficiencies for dealers. We are honored to once again be on the shortlist for the APPEALIE Saas + Software awards and thrilled that our advancements in conversational AI and SaaS technology continue to lead the industry.”

“When we hear our clients say they would 100% recommend our people and our solutions, it’s the highest compliment we can receive,” said Matt Walker, Chief Customer Officer of Planet DDS. “Being recognized as a customer success team for living our core value of being empathetic to our clients’ journey is an incredible strength of Planet DDS.”

“We are honored to be named as finalists in this competitive awards program,” said Dr. David Black, president of wellness solutions for Lexipol. “First responders often focus on the wellness of those around them while pushing aside their own self-care and well-being. With Cordico, we provide an important resource to help first responders care for their own mental health needs.”

“The ChurnZero team are honored to be shortlisted by APPEALIE in the Best Overall SaaS category for 2023. This year, customer retention and customer-led growth are the top priorities for every subscription business, and Customer Success teams around the world are making it happen. As their platform and partner, we’re proud to provide the innovative tools and technology they rely on to succeed.” You Mon Tsang, CEO and co-founder, ChurnZero.

“We are honored to be recognized by Appealie for the third consecutive year.  It is high praise to have such a prestigious body select our software solution from an esteemed group of peers. We are proud to deliver the only project management solution with predictive scheduling and real-time insights that helps teams achieve more with confidence.” Ted Hawksford, LiquidPlanner General Manager, Tempo

“At ON24, our mission is to help businesses transform their growth strategy for a digital-first world,” said Callan Young, Chief Marketing Officer, ON24. “That’s why we’ve built a platform to power digital engagement across the enterprise, enabling organizations to harness the power of human engagement and generative AI to create and scale engaging experiences, deliver actionable insights and drive revenue growth. We’re proud to be a part of the Appealie community and continue to advance digital innovation for industry leaders across the globe.”

“For over a decade now, our main focus at Plivo has been to provide a SaaS product that our customers love. Regulators and telecom carriers have made some big changes this past year and our team has stayed true to our goal of making these changes as painless as possible for our customers. Being recognized by the APPEALIEs for the third year in a row shows that we’re still on the right track.” Venky B, Plivo co-founder and CEO

“Invoca is honored to be named a multi-year shortlist again by the APPEALIE Awards,” said Gregg Johnson, CEO at Invoca. “Our recognition in the Customer Success category is a testament to Invoca’s commitment to our customers, specifically in empowering them with the tools they need to provide superior customer experiences that drive revenue at scale.”

“At Tray.io, our mission is to help businesses transform their fragmented processes into powerful outcomes through automation, unlocking their full potential to solve challenges without the constraints of technology. By providing a flexible and resilient low-code platform, we aim to bridge the gap between line-of-business workers and the complexities of code, fostering increased enterprise velocity and competitiveness in today’s demanding environment. This recognition is reflective of our team’s commitment to that mission.” – Rich Waldron, Co-founder and CEO at Tray.io

We’re honored to be cited as a finalist for the 2023 APPEALIE SaaS award, not only for the hard work of our team, but because of the support and enthusiasm from our insurance brokerage customers. Our platform, customers report, has significantly improved productivity and accuracy, lowered operational costs, dramatically improved turnaround time, and provided important analytical insights into their operations.” – LS Ram, CEO, Exdion Solutions Inc.

I am delighted that Lovat Compliance LTD has been shortlisted for the 2023 APPEALIE SaaS + Software Awards – Overall SaaS Award, said Olga Maksimova, CEO&Founder of Lovat Compliance LTD. This recognition is a testament to our team’s relentless efforts in simplifying tax compliance for cross-border eCommerce. We strongly believe that our software can help eCommerce sellers and Marketplaces handle their tax obligations easily, and we are committed to continuing to provide innovative tax solutions to our clients. This shortlisting is a proud moment for us, and we are grateful for our amazing customers’ trust in us.

We are honored to be one of the finalists of this year’s Appealie Overall SaaS Awards. As a SaaS for Filipinos by Filipinos, this recognition is a testament to our mission of empowering businesses in the country in their journey to digitalization through world-class software solutions.” – Julianne Fernandez, Chief Product Officer, RUSH
“We are driven by the core belief that technology can be a direct force for good, by empowering social impact through programs that reach millions around the world. This recognition underscores the value that we are delivering to our customers and the impact that our solutions are having on their businesses. We are honored to be part of a community of SaaS companies that are driving innovation and growth across industries. It is a testament to the hard work and dedication of our team, who are constantly pushing the boundaries of what’s possible in the world of social impact.”Thor Culverhouse, CEO, Submittable

The APPEALIE SaaS Awards are the most selective in software.

Winning SaaS apps are selected on the basis of customer feedback and data, including Net Promoter Scores™. APPEALIE also conducts further due diligence beyond entrant applications to ensure each winner meets its standards of excellence.

Pronounced “appeal-eee,” our name APPEALIE originates from our mission to recognize the most appealing apps in SaaS. 


Attribution: Net Promoter, Net Promoter Score, and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.