10 Jan 2017 SaaS Awards Announced – APPEALIE Honors 31 SaaS Apps
31 SaaS apps were recognized for their demonstrated excellence and customer delight. Winning SaaS platforms included Intercom, LiveChat, Salesforce, ServiceNow, Slack, Xero, and Zendesk.
The competition consisted of four categories – Overall SaaS, SaaS Customer Success, iOS Mobile SaaS App, and Android Mobile SaaS App.
Entrants supplied data – including Net Promoter Scores™ and customer survey responses – and documentation for their best customer success stories and outcomes.
Entries were evaluated by a judging panel of customer success experts from Chargebee, MeetEdgar, ProsperWorks, and Reply.
“Winning in today’s SaaS marketplace requires customer-obsessed teams and products that consistently deliver business value and help their users succeed,” commented Matt Harney, Founder of APPEALIE. “Our focus on customer data, real-life success stories, and client input created a democratic process where entrants were evaluated not on the size of their user base – but on customer delight.”
“We arrived at a diverse and deserving set of winners, ranging from 6 large, publicly listed SaaS companies – like Salesforce and ServiceNow – to some of the most prominent privately held software platforms – like DocuSign, Intercom and Slack – to hyper-growth stage apps – like CallRail, ChurnZero, MindTickle, monday.com, and TeamSupport.”
The 2017 APPEALIE SaaS Award winners are presented below (including links to their company websites):
OVERALL SAAS CATEGORY WINNERS
- New Relic
- Ultimate Software
SAAS CUSTOMER SUCCESS CATEGORY WINNERS
IOS MOBILE SAAS APP CATEGORY WINNERS
ANDROID MOBILE SAAS APP CATEGORY WINNERS
SELECTED SAAS AWARDS WINNER PERSPECTIVES
“SaaS companies are always looking for the “aha!” or “wow” factor in the product. We’re all about “wowing” through the very first conversation. We’re a small team working on global success and this is why we are led to believe that SaaS is as much “success as a service” than software as a service.” – Lee Chapman, Head of Customer Success at CakeHR
“The customer experience is paramount in today’s B2B market, especially for SaaS solutions. More companies now are creating a holistic customer lifecycle, beginning with a laser-focus on identifying and targeting their ideal customer, followed by a consultative sales experience, and finally a dedicated customer success experience. Cloud-based solutions can’t simply rely on technology alone to win and keep customers. You need a solution informed with intelligence, well aligned with your customer lifecycle processes, and one that is constantly evolving to anticipate customer needs.” – Tracy Eiler, Chief Marketing Officer at InsideView
“As a SaaS business, we only succeed when our customers succeed, and that happens when our users find our technology fast, easy and intuitive. Customer success is what we live and breathe and as such, we are committed to continually innovating and finding new ways to streamline the business-critical job of hiring.” – Sarah Nahm, CEO of Lever
“Nowadays, user expectations are becoming more and more specific and differential. As a consequence, it’s not enough just to offer a high-quality product, but something that is almost tailor-made for each user.” – Szymon Klimczak, Chief Marketing Officer at LiveChat
“One of the most important lessons we’ve learned in Customer Success is to treat every customer inquiry as if it’s coming from an enterprise account, no matter the size. If you aim to provide the best support you can, you will achieve success with your users in every interaction. With so many channels of communication these days, 24/7 support is essential. It is our mission to ensure our users don’t ‘only’ get amazing customer support, but that they maximize use of our platform to suit their every need.” – Tom Ronen, Head of Customer Success at monday.com
“Customer happiness is the most critical component of any modern business, especially in SaaS where upfront costs are low to non-existent. Customers expect intuitive, easy to use solutions coupled with exceptional customer service. If they don’t get what they need, they simply move on to a new solution.” – Laura Ballam, Vice President of Marketing at TeamSupport
2017 JUDGING PANEL
“We are extremely grateful to our 2017 SaaS Awards judging panel,” commented Matt Harney. “Our judges brought current and relevant SaaS customer success expertise to their evaluation and assessment of the customer success entries.”
The 2017 judging panelists were:
- Alex Bakula-Davis – Director of Customer Success at ProsperWorks
- Oleg Campbell – Founder at Reply
- Kristina Quinones – Customer Experience Director at MeetEdgar
- Ravi Sharma – Customer Success Manager at Chargebee
2018 SAAS AWARDS
For SaaS vendors interested in entering the 2018 SaaS Awards competition, please complete the following registration form:
APPEALIE honors apps with real appeal.
APPEALIE hosts a SaaS Awards program with winning apps selected on the basis of customer feedback and data. Each competition consists of four categories – Overall SaaS, SaaS Customer Success, iOS Mobile SaaS App, and Android Mobile SaaS App – and is judged by a panel of software experts.
Attribution: Net Promoter, Net Promoter Score, and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.