SaaS Awards 2023 - APPEALIE Honors The Very Best In Software
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2023 SaaS Awards Announced – APPEALIE Honors The Very Best In Software

2023 SaaS Awards Announced – APPEALIE Honors The Very Best In Software

APPEALIE has announced the winners of the 2023 SaaS Awards.

33 SaaS apps were recognized for their demonstrated excellence and customer outcomes. Winning SaaS platforms included Alida Inc., ChurnZero, CodeTwo and Planet DDS.

“Software buyers have an overwhelming number of vendors to choose from. Our data-driven software award methodology honors customer-obsessed SaaS platforms that are differentiated from the crowd by delivering superior customer outcomes,” commented Arabella Solaybar of APPEALIE.

As an indicator of APPEALIE’s SaaS Award selectivity, the Overall SaaS Award winners averaged over 4.6 stars on the most popular software review platforms (G2, Capterra, and GetApp – all of which use a 5-star rating scale).

The 2023 APPEALIE SaaS Award winners are presented below:

For companies interested in entering our 2024 SaaS+Software Awards competition, register below:


Overall SaaS Award winners were selected using Net Promoter Scores™ (NPS), UI/UX, recent product improvements, 3rd party analyst research, amongst other criteria.

With the continued growth in entries and competition to the APPEALIE SaaS Awards, the Overall SaaS Award winners now incorporate specific product categories and customer segment.

Customer Segment: Enterprise

Analytics + Business Intelligence:

• Discuss
• Invoca

Collaboration & Productivity:

• Eptura
• Stack Overflow

Customer Service:

• ChurnZero
• SightCall

Development + DevOps:

• Plivo


• Alida
• Birdeye
• CodeTwo
• ON24




• Ontic
• Red Sift

Vertical Industry:

• Submittable

Collaboration & Productivity:

• LiquidPlanner
Stack Overflow


• 2Checkout (now Verifone)
• RUSH Technologies

Customer Service:


Development + DevOps:

• Frontegg
• Plivo

ERP + Finance:



• Birdeye
• Thryv

Vertical Industry:

• AppFolio, Inc.
• Impel
• Lexipol


Selected using entrants’ submitted documentation for their best customer success stories and outcomes.

Alida Inc.
• ​​AppFolio Investment Management
• CodeTwo
Exdion Solutions
• Invia
• Marchex
• Planet DDS
• Pushpay
• Spotlight Reporting
• Tripleseat

For companies interested in entering our 2024 SaaS + Software Awards competition, register below:


“We (at SightCall) are grateful to be receiving this award. This recognition is a testament to the hard work and dedication of our team and the impact we are making in service industries around the globe. As we move forward, we remain committed to delivering the highest quality products and services.”

“From experience, we know all the benefits that await dental practices once they move to the cloud,” said Matt Walker, Chief Customer Officer of Planet DDS. “Being able to help them find the smoothest path to the cloud so they can realize the full value of our suite of products is our highest priority as the customer success team.”

“Invia is committed to delivering innovative solutions that meet the ever evolving needs of our clients. We continue to push the boundaries and exceed expectations in everything we do. We are thrilled that our commitment to customer success has been recognized by our peers in the industry. It is a great honor for us to be bestowed the prestigious SaaS Customer Success Award at the Appealie Awards 2023.”

“We are thrilled to be recognized with the APPEALIE Award in the ERP + Finance category for Small Business + Mid-Market segment. This achievement underscores our dedication to revolutionizing financial reporting and compliance for organizations across the board. We are committed to providing innovative solutions that empower businesses to navigate the complexities of financial reporting with ease and efficiency.” – Anuradha RK, Business Head at IRIS CARBON®

“Spotlight Reporting is honoured to be recognised as the winner of the SaaS Customer Success Award. Customer experience is one of our key priorities, and we love to celebrate our clients’ successes. We’re proud to provide powerful reporting and forecasting tools to create better business outcomes for a diverse range of organisations, from large enterprise firms to small not-for-profits. We couldn’t do this without the dedication and hard work from our Customer Success Specialists who have helped many businesses and accounting firms grow and embrace new opportunities.”

“We’re honored to be a winner in the 2023 APPEALIE SaaS award in the Customer Success category. Not only does the award reward the hard work of our team, but it shows the support and enthusiasm from our insurance brokerage customers,” said L.S. Ram, Exdion Solutions CEO and founder. He added, “The award is unique because it is built on a five-star rating score based on the numerical rankings from acknowledged technology and customer service experts.”  The Exdion platform, cited by Appealie, demonstrated significantly improved productivity and accuracy, lowered operational costs, dramatically improved turnaround time, and provided important analytical insights into operations.

“At ON24, we are dedicated to helping businesses create engaging experiences, deliver data-driven insights and drive cost-effective revenue growth,” said Callan Young, Chief Marketing Officer, ON24. “We are honored to receive this recognition from APPEALIE – it is a testament to the impact digital engagement has on sales and marketing today, and the critical role that we believe our platform plays in enabling enterprises to transform their go-to-market strategies for a digital-first world and AI-driven future.”

“ is honored to be selected as an Overall SaaS winner in the Collaboration and Productivity category,” said Rich Waldron, co-founder and CEO at “The Tray solution is unique in that both non-technical and technical users can leverage the platform to create sophisticated workflow automations that streamline data movement and actions across multiple applications. This recognition is a testament to our mission to place automation in the hands of each department rather than a limited few, so teams can transform their fragmented processes into powerful business outcomes.”

“Invoca is thrilled to have been named as winners not just in one, but in four categories in the 2023 APPEALIEs in the Overall SaaS and Customer Success categories,” said Gregg Johnson, CEO at Invoca. “This is a momentous achievement and testament to our unwavering dedication to our customers. Invoca’s robust AI conversation intelligence helps customers uncover critical data and analytics that drive business growth while enhancing the customer experience at every stage of the buyer’s journey.”

“This is exciting news coming on the heels of our newly released Genie, a revolutionary, generative AI-based approach to scaling qualitative research,” said Adam Mertz, SVP of Product & Marketing at Discuss. “This groundbreaking innovation provides real-time assistance that will help market researchers be more productive and gain quicker access to insights that will shape their business. We are pleased to once again be recognized by the APPEALIE Awards for this honor.”

“We believe in building a platform that’s good for all, and we’re inspired by the way so many of our customers use Submittable to manage their corporate social responsibility, grantmaking, volunteering, community investment, and employee engagement programs,” said Thor Culverhouse, CEO, Submittable. “We are dedicated to delivering innovative solutions that make it easier for organizations make a positive social impact, and we are thrilled to receive recognition from APPEALIE for this work.”

“The ChurnZero team are honored to earn the APPEALIE Best Overall SaaS Award and the APPEALIE Customer Success Award for 2023. This year, customer retention and customer-led growth are the top priorities for every subscription business, and Customer Success teams around the world are making it happen. We’re proud to provide not just the innovative tools and technology they depend upon, but also our partnership, expertise, and support in delivering remarkable results.” You Mon Tsang, CEO and co-founder, ChurnZero

Thank you for the recognition of Lovat Compliance LTD as an Overall SaaS Award winner in the ERP + Finance category for Small Business + Mid-Market at the 2023 APPEALIE SaaS + Software Awards. We are thrilled to receive this honor and remain committed to providing our customers with innovative solutions that deliver exceptional value. Our Sales tax software automates the calculation, collection, and reporting of sales tax, helping businesses stay compliant and reduce errors. This award is a testament to the hard work and dedication of our team, and we are grateful for this recognition.


The APPEALIE SaaS Awards are the most selective in software.

Winning SaaS apps are selected on the basis of customer feedback and data, including Net Promoter Scores™. APPEALIE also conducts further due diligence beyond entrant applications to ensure each winner meets its standards of excellence.

Pronounced “appeal-eee,” our name APPEALIE originates from our mission to recognize the most appealing apps in SaaS. 

Attribution: Net Promoter, Net Promoter Score, and NPS are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.


CodeTwo — SaaS + Software Award Press Release

Discuss — SaaS + Software Award Announcement

Exdion — SaaS + Software Award Announcement

Impel — SaaS + Software Award Press Release

Invoca — SaaS + Software Award Announcement

IRIS CARBON® — SaaS + Software Award Announcement

Lexipol — SaaS + Software Award Announcement

LiquidPlanner — SaaS + Software Award Announcement

Marchex — SaaS + Software Award Press Release

Plivo — SaaS + Software Award Announcement

Red Sift — SaaS + Software Award Press Release

SightCall — SaaS + Software Award Press Release

Submittable — SaaS + Software Award Press Release

Tripleseat — SaaS + Software Award Press Release