About APPEALIE | Our Awards
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About

Validating the Technology That Moves Us

The annual APPEALIE Awards celebrate the apps that users can’t live without.

 

With a focus on SaaS applications, the inaugural APPEALIE’s will celebrate the game changers who create software that not only wows customers – but becomes an indispensable part of their business and their lives.

 

The APPEALIE Awards are platform-agnostic, democratic and inclusive. With recognition that true validation for technology comes from the customer, entrants are evaluated not on the size of their user base – but on customer delight.

 

Winners are determined using a mix of entrant-supplied customer satisfaction data and the APPEALIE survey that measures engagement across user experience, performance, business value, user interface and customer service.

CRITERIA

Demonstrated Excellence

The Appealie is awarded annually to SaaS apps that demonstrate excellence through innovation, customer delight and dedication to constant improvement. The judging process evaluates entrants through both submitted information and Appealie’s internal criteria, with focus on the following categories:
  • CUSTOMER SATISFACTION

  • True validation comes from the customer. The APPEALIE’s celebrate apps that make their customers say “wow.”
  • PERFORMANCE

  • Great apps give their best performance in mission critical environments. The APPEALIE’s recognize the apps that are a step ahead of the competition.

  • BUSINESS VALUE

  • Bells and whistles are great – but the bottom line is what matters. The APPEALIE’s reward apps that provide quantifiable value to their customers.

  • USER EXPERIENCE (UX)

  • Great apps should be more than simply a tool – APPEALIE celebrates the apps that are an intuitive and seamless experience.

  • USER INTERFACE

  • There is great beauty in simplicity. The APPEALIE is awarded to apps that design functional innovation into the user experience.

  • CUSTOMER SERVICE

  • Behind every great app, there’s a great team. The APPEALIE’s are about more than just technology. With great customer service comes great reward.

Attribute / Methodology

  • Product Improvement   10%
  • Performance   15%
  • Business Value   20%
  • User Experience   20%
  • User Interface   10%
  • Customer Success   25%

Expert Judging Panel

APPEALIE Award entries are measured by a combination of entrant-submitted information and award-specific surveys and metrics before being reviewed a panel of expert judges that includes SaaS experts, tech executives and software specialists.
ALEX BAKULA-DAVIS

Director of Customer Success at ProsperWorks

OLEG CAMPBELL

Founder at Reply

SaaS Awards Customer Success Judge
KRISTINA QUINONES

Customer Experience Director at MeetEdgar

RAVI SHARMA

Customer Success Manager at Chargebee

Founder of APPEALIE

2018 Eligibility

Who is Eligible for an APPEALIE Award?

Does your SaaS app truly delight customers? We encourage you to pre-register for the 2018 Awards: